British Airways says computer outage causing global delays

  • British Airways says computer outage causing global delays

British Airways says computer outage causing global delays

The airline had earlier said all flights from the two airports had been cancelled up to 6.00 pm (1700 GMT), but a spokesman later told AFP that all flights for Saturday had been grounded.

Passengers at Heathrow airport toldIBTimes UK it was taking "hours" to leave the site because of the size of the queues.

Passengers have been told not to travel to the London airports because of "extreme congestion" at the terminals, with all BA planes cancelled for the day because of a "major IT system failure".

The firm apologised for the "global system outage" and said it was "working to resolve the problem".

"We are extremely sorry for the inconvenience this is causing our customers during this busy holiday period".

"We hope to be able to operate some long-haul inbound flights tonight, which will land in London tomorrow", he said.

The problems mean parts of BA's website are unavailable and some travellers claimed they could not check in on the mobile app.

British Airways is experiencing a global system outage, the airline has said, as holidaymakers face significant delays at the start of the bank holiday weekend.

BA staff in Heathrow's Terminal 5 were resorting to using white boards, according to passenger Gareth Wharton.

Londoner Terry Page, 28, who was booked on a BA flight to Texas, was stuck in a queue in Terminal 5 for two hours.

Pamela Robertson, who was due to be flying from Heathrow to Aberdeen, said: "Nobody knows what is happening". The pilot said passengers on planes that have landed at Heathrow were unable to get off because there was nowhere to park.

She added: "They can't tell us when we're going to be leaving". Some BA flights were still arriving at Heathrow Saturday afternoon, while many were listed as "delayed".

"Manpower, dealing with the backlog of aircraft out of position, parking spaces for the aircraft -it's a challenge and a choreographic nightmare", he said.

The GMB union said the disruption could have been avoided if the airline had not cut "hundreds of dedicated and loyal" IT staff and outsourced the jobs to India.

While not that frequent, when airline outages do happen, the effects are widespread, high-profile and can hit travelers across the globe.

The airline has suffered previous IT glitches, with passengers hit by severe delays in July and September a year ago. While the system moved to backup power, not all of the servers were connected to that source, which caused the cascading problem.

Aside from the most recent disaster, this specific airliner has experienced five IT system crashes in just the past year, according to TechCrunch.