United raising limit on payments to bumped flyers to $10000

  • United raising limit on payments to bumped flyers to $10000

United raising limit on payments to bumped flyers to $10000

United said it will reduce overbooking, particularly on flights with a poor track record of finding volunteers to give up their seats, but won't end the practice.

David Dao, a 69-year-old doctor, was caught on video being dragged out of his seat and off a flight at an airport in Chicago after he had been randomly selected as one of four passengers to be removed from the plane.

Delta removes man who used loo while flight was on tarmac Delta Airlines recently asked a passenger, Kima Hamilton, to leave the plane after he used the restroom while the Atlanta-Milwaukee flight was delayed and on the tarmac. When Dao refused to exit the aircraft, Chicago Aviation Department officers intervened and forcibly removed him, causing him significant injuries.

The April 9 incident in Chicago caused worldwide public outrage when video of the passenger being dragged down the aisle by law enforcement officers went viral.

The settlement came the same day United announced a sweeping series of changes for passenger protection, including paying up to $10,000 for travelers who voluntarily give up their seat on an overbooked flight. They'll explore putting passengers and flight crews on flights to nearby airports, using other airlines or providing ground transportation. But Demetrio said a suit will not be necessary after United accepted complete responsibility for what happened so quickly.

Dao's lawyers previously said Dao suffered a concussion, broke his nose and lost teeth during the ordeal.

Some airlines say they're reviewing their passenger compensation policies when flights are overbooked.

The airline has vowed to reduce, but not eliminate, overbooking. Soon after, United's CEO Munoz stated, "I apologize for having to re-accommodate these customers".

"I hope corporate America notices when you goof up people respect you a heck of a lot more when you admit it, instead of making people go through three years of depositions, motions, court hearings".

In a separate PR disaster for the airline, United has also had to deal with the death of a continental giant rabbit called Simon on one of its flights. "The changes are the result of United's thorough examination of its policies and procedures, and commitment to take action, in the wake of the forced removal of a customer aboard United Express Flight 3411 on April 9".

Munoz, who took the helm at United in 2015 as part of an effort to improve customer relations, has faced calls to step down after referring to Dao as "disruptive and belligerent" in a statement following the incident. The new policies include having all airline employees to be booked on flights at least an hour before takeoff - Dr. Dao was taken off the flight because it was overbooked, and they wanted to make room for an employee to sit.